Frequently Asked Questions

Are there any taxes added to my stay?

In New York City, hotel rooms have a 14.75% sales tax (city and state), a $2.00 occupancy tax, and a $1.50 Jacob Javitz Center tax per night. If you have any questions, feel free to reach out!

Do you have a facility fee?

Yes, we have a facility fee of $30.00 per night, plus tax.

Are pets allowed?

While we currently accept only service animals, we hope you understand, and we’re always ready to assist you with any special arrangements.

Are you close to any subway station?

Absolutely! We’re conveniently located near several subway stations (Lines: N, Q, R, W, 1, 2, A, C and E), making it easy for you to explore all the exciting sights the city has to offer.

Do you have parking? How much does it cost to park?

Yes, we offer parking options for your convenience.

For valet parking, the cost is $60.00 per night for standard vehicles, $70.00 for SUVs, and $80.00 for oversized vehicles. Self-parking is $55.00 per night for a standard vehicle and $70.00 per night for an SUV.

Street parking is also available. However, you park at your own risk. Whatever your parking needs are, our team is always ready to assist you.

Is smoking allowed?

The Chelsean Hotel is completely non-smoking to ensure a fresh and pleasant environment for everyone. Please note that a $250.00 fee applies if smoking occurs inside the rooms.

I have a late flight and want to explore the area for a few hours. Can you store my luggage?

Of course! We’re happy to store your luggage so you can enjoy exploring the big apple before your departure.

Do you have a bar or restaurant on your property?

Yes. The Rose is a bar and lounge located on our property, where you can unwind with a refreshing drink and enjoy a cozy atmosphere.

Do the rooms have refrigerators and microwaves?

While our rooms don’t have microwaves, we have a limited number of refrigerators available on a first-come, first-served basis. Just let us know if you’d like one for your room!

What is the minimum age to check in?

We welcome guests of all ages, and we look forward to your stay at the Chelsean Hotel!

Will you put a hold on my card?

Yes, we place a $100.00 hold per stay on your card for incidentals. This will be released after your departure, and you should see the funds back on your card within 7 days.

I'm arriving late at night. Is your front desk staffed 24/7?

Yes, our friendly front desk staff is here 24/7 to welcome you, no matter when you arrive. Please let us know if you expect to arrive after midnight so we can prepare for your arrival.

Is there a supermarket in the area?

Yes, Whole Foods Market is located just a two-minute walk from the hotel. Our team can provide directions and recommendations to help you find what you need.

Is there an ice machine? Where are they located?

Yes, we do have an ice machine; it is located on the cellar level for your convenience.

Does the hotel have a business center?

We do not have a business center. However, our front desk agents will gladly assist you with printing documents if needed.

What is the cancellation policy?

Our standard cancellation policy allows you to cancel up to 48 hours before arrival without charge. Some reservations may have different policies, so please check your confirmation letter for details.

What is the check-in time?

Check-in is at 3:00 PM. We look forward to welcoming you!

What is the check-out time?

Check-out is at 11:00 AM. If you need a little extra time, please let us know, and we'll do our best to accommodate you.

What type of identification do I need to present at check-in?

Please bring a current government-issued ID/passport and a credit card for incidentals when you check in.

If I booked through a third-party site, can I make changes with the hotel directly?

For changes to reservations made through a third-party partner, please contact them directly. However, we will try our best to assist you with your requests.

Do you have accessible rooms?

Yes, we offer accessible rooms designed to ensure a comfortable stay for all our guests. Please let us know if you have any specific needs.

I will need a few rooms. Do you offer group discounts?

We offer group discounts for bookings of 10 rooms or more. Please contact us at sales@thechelseannewyork.com, and we’ll be delighted to assist you with your group reservation.